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Chapter 1 - What is Eva's Phoenix?
Chapter 2 - Eva's National Initiative
Chapter 3 - Homeless Youth - Who Are They?
Chapter 4 - Effective Programs
for Homeless Youth
Chapter 5 - Developing the Vision
for Eva's Phoenix
Chapter 6 - Turning the Vision into Reality
Chapter 7 - Developing Strategic Partnerships
Chapter 8 - Working with Funders
Chapter 9 - Youth Goal-Setting and
Case Management Approach
Chapter 10 - Working with Youth
Chapter 11 - Mentorship
Chapter 12 - Working with Staff
Chapter 13 - Making the Transition
to Community
Chapter 14 - Social Enterprise
Chapter 15 - Evaluation
Chapter 16 - Policies and Procedures

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Chapter 10 - Working with Youth

section:  1  2  3  4
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sub-section:a  b  c  d  e  

Residents Rights and Responsibilities Policy

This section outlines the basic rights that you, as a resident of Eva’s Initiatives are entitled to.

As a resident you have the right to:

  • Expect that staff will adhere to the Shelter Standards as defined by the City of Toronto.
    Receive shelter services regardless of race, ethnic/cultural background, citizenship, creed, marital status, family status, colour, gender, sexual orientation, age, religious belief, socio-economic status, (dis) ability or mental health.
  • Be treated in a non-judgmental and respectful way. The shelter will provide an atmosphere of dignity and respect for all shelter residents.
  • Be free from discrimination and harassment. Discriminatory and racist incidents or behaviours are not tolerated.
  • A fair, and clear complaints and appeals process without fear of punishment.
  • Have access to safe, adequate, culturally appropriate and nutritious food.
  • Provide input and feedback into shelter programs and policies.
  • Be involved in decisions that affect you through the services provided, program planning development and evaluation, and policy development.
  • Identify reasonable, attainable goals and receive support from staff to achieve them.
  • Be given information about other homeless services and resources available in the community, in order to make informed decisions.
  • Have forms and requests for information clearly explained to your understanding.
  • Have personal information treated confidentially.

Contact Hostel Services for information, concerns or to lodge a complaint. (See contact information below)

This section outlines your responsibilities as a resident of Eva’s Initiatives.

As a resident you are responsible to:

  • Follow the rules of the shelter.
  • Treat shelter staff and other shelter residents with respect.
  • Refrain from violent, aggressive or threatening behaviour at all times.
  • Refrain from harassing or discriminatory behaviour at all times.
  • Respect the private property and belongings of other shelter residents.
  • Respect the private property and belongings of the shelter.
  • Work with staff to improve your personal situation within their capacity.

 

Contact Information: City of Toronto Hostel Services

Agency Review Officer
Catherine Goulet
55 John Street 6th Floor, Metro Hall, Toronto
ON, M5V 3C6
416-392-4230

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