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Chapter 1 – What Is Eva's Phoenix?

• What is Eva's Phoenix?
• The main components of Eva's Phoenix
  • Eva’s Phoenix Housing Program
• A Short History of the Building of the Eva's Phoenix Site

Chapter 2 – Eva's National Initiative

• Eva’s National Initiative Program
• Supports available
• Contact information

Chapter 3 – Homeless youth: Who are they and why are they on the street?

• A national profile
• Who Are the Clients of Eva’s Phoenix?
  • Eva’s Phoenix Housing Program
  • Criteria for Acceptance into
    Eva’s Phoenix Housing Program
  • Criteria for Acceptance into Eva’s Phoenix Employment Programs
  • Eva’s Phoenix Referral Information

Chapter 4 – Effective programs for homeless youth: What do we know about what works?

• Reviewing the literature
  • BEST PRACTICES #1 - Some Things Do Make A Difference For Youth
  • BEST PRACTICES #2 - MORE Things That DO Make a Difference for Youth (1999)
  • New Rules, New Roles: Preparing All Young People for a Changing World
  • Assessment
• A Cross Canada Overview
  • 1 - Choices for Youth
  • 2 - Phoenix Youth Programs
  • 3 - HeartWood Centre for Community Youth Development
  • 4 - Regroupement des Auberges du Cœur du Quebec
  • 5 - Rideau Street Youth Enterprises
  • 6 - YMCA of Greater Toronto
  • 7 - Peel Youth Village
  • 8 - YouthBuilders
  • 9 - Ndinawe Youth Resource Centre
  • 10 - Mères et Monde
  • 11 - Broadway Youth Resource Centre
  • 12 - SKETCH Working Arts for Street-Involved and Homeless Youth

Chapter 5 – Developing the Vision for Eva's Phoenix

• Starting where the youth are at
• Philosophy, Mission, Values and Vision    (Lessons Learned)
  • More on: Philosophy, Mission, Values and Vision

Chapter 6 – Turning the Vision into Reality

• Starting where the youth are at
• Dealing with challenges and recognizing opportunities   (Lessons Learned)

Chapter 7 – Developing Strategic Partnerships

• Getting the right partners on board
• Working with the Media   (Lessons Learned)

Chapter 8 – Working with Funders

• Eva’s Phoenix - Finding Resources    (Lessons Learned)

Chapter 9 – Youth Goal-Setting and Case Management Approach

• Youth Goal-Setting and Case Management Approach    (Lessons Learned)
  • Purpose

Chapter 10 – Working with Youth

• General approach
• Youth Engagement
• Intake and Selection of the youth
• Approach to rules and discipline
  • Guiding Principles for Service Delivery
  • Eva's Staff Code of Conduct
  • Residents' Rights and Responsibilities
  • Client Complaint and Appeals Process
  • Youth Testimonials
• Structures and opportunities for input    (Lessons Learned)

Chapter 11 – Mentorship    (Lessons Learned)

Chapter 12 – Working with Staff

• Hiring, training and orientation
• Front Line Counsellor - Job Description
• Front Line Counsellor - Job Posting
• Front Line Counsellor - Interview Questions
• Performance Appraisal Tool
• Supporting staff in their work

Chapter 13 – Making the transition to community

Chapter 14 – Social Enterprise

• Starting a social enterprise
• Phoenix Print Shop - The Initial Training/Business Model
• The Strategic Review
• A New Vision for the Print Shop    (Lessons Learned)

Chapter 15 – Evaluation

Chapter 16 – Policies and procedures